TendTrix
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Privacy Policy

Privacy Policy

Last updated: 06.09.25
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our platform. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you use our platform, we may collect the following information:

  • Personal details: Name, email address, phone number, billing details.
  • Project details: Task descriptions, uploaded files, drawings, photos, and requirements.
  • Professional details: Company name, registration details (BOA, BCA, BizSAFE), uploaded certificates and documents.
  • Payment preferences: We do not store or process payments, but may collect references to payment confirmations (e.g. Stripe or PayNow transaction IDs).
  • Technical data: IP address, browser type, device information, and cookies for site performance.

2. How We Use Your Information

We use your information to:

  • Enable homeowners to post projects and connect with professionals.
  • Verify the credentials of professionals (BOA, BCA, BizSAFE).
  • Provide comparison tools for quotes and project management.
  • Deliver optional fixed-price audit services.
  • Improve platform performance and user experience.
  • Communicate updates, reminders, and support messages.

3. Sharing of Information

We only share your data when necessary:

  • With professionals: When you post a project, your shared details (excluding sensitive personal data) are visible to verified professionals applying for your task.
  • With homeowners: If you are a professional, your profile, verification badges, and submitted quotes are shared with the homeowner who invited you.
  • With service providers: Trusted third parties who provide hosting, email, analytics, or security services.
  • When required by law: If we must comply with a legal request, court order, or government regulation in Singapore.

We do not sell or rent your personal data to third parties.

4. Payments and Financial Information

  • We do not hold, store, or escrow client funds.
  • Homeowners pay professionals directly via Stripe, PayNow, or other linked payment channels.
  • Any financial data processed is handled securely by the third-party payment provider.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you signed in.
  • Remember your preferences.
  • Analyse website traffic and performance.

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Storage & Security

  • Your data is stored securely on servers with restricted access.
  • Documents and files uploaded are protected with encryption and access controls.
  • While we take strong precautions, no online platform can guarantee 100% security.

7. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.
  • Request corrections if your data is inaccurate.
  • Request deletion of your account and associated data (subject to legal obligations).
  • Opt out of receiving marketing communications.

8. Children’s Privacy

Our platform is intended for adults. We do not knowingly collect information from persons under 18 years of age.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those third parties.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 support@tendtrix.com
🏢 52 Springleaf avenue, Singapore, 788464